The following terms and conditions relate to purchasing of products from Coccinelle., operating from Tower Road, Sliema. These terms and conditions apply solely for purchases done through this site and may vary from those regarding purchases either from our shop or from our offices.

Delivery

Your order will be delivered within 48 hours (excluding Sundays and Public Holidays). The courier will call prior to attempt delivery.

We are taking necessary measures to safeguard the health of our employees and our customers, therefore we have taken the following measures when delivering;

• Our couriers will deliver the goods outside your front door.
• You are kindly requested to check the goods while the courier will be waiting in the car.
• Once delivery approved, delivery is complete.

We hope you understand that such measures are being taken for everyone’s benefit.

If you have any queries or special requests, please e-mail Coccinelle on coccinelle@pcutajar.com.mt or call 99543126 between Mon- Fri 10am-7pm and Saturday 10am-7pm.

Prices are clearly shown next to each product on the web site. Prices are not negotiable. All prices are inclusive of any VAT payable unless otherwise stated. Delivery charges are included. If prices change and web price is not updated, we will inform you as to confirm your order.

Order Processing

You must keep track of your order status with the tracking facility on your account page.

Availability

If for any reason beyond our control we are unable to supply a particular product we will notify you as soon as possible.

Payment for goods bought on line are made through PayPal, Visa/MasterCard.

Notifications of Exchanges

Returns period is 30 days from date of purchase. 

Customer Services

If you have any order related queries, please email us on coccinellemalta@pcutajar.com.mt or contact us at the office on +356 21313097. We aim to respond to all enquiries within the next working day.